Returns, Refunds and Cancellation Policy

Last Updated: June 2026

Thank you for purchasing from Will Boardman. Please read this policy carefully before making a purchase.

Digital Mock Exams and Downloadable Resources

All mock exams, revision materials and other downloadable resources sold through our website are digital products.

Due to the nature of digital content, once a mock exam or resource has been accessed, downloaded, opened or delivered electronically, no refund will be provided.

By purchasing a digital product, you acknowledge and agree that:

• The product is supplied in a digital format.
• Access to the product begins immediately upon delivery.
• You lose your right to cancel and receive a refund once the content has been accessed or downloaded.

If you experience a technical issue preventing access to your purchase, please contact us and we will work to resolve the problem.

Group Revision Sessions

Bookings for group revision sessions are non-refundable within 14 days of the scheduled session date.

Where you are unable to attend a booked session, you may request to transfer your booking to an alternative available session date, subject to availability.

The following conditions apply:

• More than 14 days before the session date: you may request a refund or transfer.
• Within 14 days of the session date: refunds will not be provided.
• Within 14 days of the session date: bookings may be transferred to another available session date at our discretion and subject to availability.

If a session is cancelled by Will Boardman, you will be offered either a full refund or a transfer to a future session.

One-to-One Tuition Sessions

Bookings for one-to-one tuition sessions are non-refundable within 14 days of the scheduled session date.

Where you are unable to attend a booked session, you may request that the session be rescheduled.

The following conditions apply:

• More than 14 days before the session date: you may request a refund or reschedule.
• Within 14 days of the session date: refunds will not be provided.
• Within 14 days of the session date: sessions may be rescheduled to a mutually convenient date, subject to availability.

We reserve the right to charge for missed appointments where no notice is provided.

Exceptional Circumstances

Any request outside the terms of this policy will be considered at our sole discretion. Approval of any exception does not create an obligation to offer the same exception in future cases.

Contact Us

If you have any questions regarding this policy, please contact:

Email: info@willboardman.co.uk

We aim to respond to all enquiries as quickly as possible.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at will-aat@outlook.com.